This Privacy Policy explains how the TWIIN website (hereinafter referred to as the “Website”), available at https://twiin.aph.org.ua, collects, processes, and protects information provided by users when visiting and interacting with the Website.
TWIIN is an information platform created to provide reliable materials on safer behavior, HIV prevention, and other health-related topics, as well as to operate an interactive chat assistant. Protecting users’ privacy is one of the fundamental principles of the Website’s operation.
By visiting the Website, the user agrees to this Privacy Policy and consents to the processing of technical and analytical information necessary for the functioning of the Website.
The developer reserves the right to update this Privacy Policy. The date of the latest update is indicated at the end of this document. Continued use of the Website after any changes have been made constitutes the user’s acceptance of the updated provisions.
The TWIIN Website does not collect personal data that can directly identify a user, such as name, surname, contact information, identification documents, photographs, message history, or any medical data.
When visiting the Website, only technical and anonymized information is automatically processed.
The Website may collect the following information:
This information is used solely to ensure the proper functioning of the Website and the correct display of content.
The Website may collect information such as:
Analytics data is used in an anonymized form and does not allow the identification of individual users.
The Website may use cookies or similar technologies for the following purposes:
Users may manage cookie settings through their browser preferences.
Cookies do not contain personal or medical information.
The system may process messages entered by users solely for the purposes of:
Messages may be stored in an anonymized form.
The Website does not request or store:
Users should not enter personally identifiable or sensitive information into the chat assistant.
The collected technical and analytical information is used for the following purposes:
The information is not used for advertising purposes or marketing communications.
The Website does not transfer data to third parties except in the following cases:
No information that could directly identify a user is shared with external organizations or third parties.
The Website may contain links to other platforms and services, including social media platforms, donor portals, Google Forms, Zoom, and other external resources. When a user follows a link to another website, this Privacy Policy no longer applies to that website.
The Website owner does not control and is not responsible for the privacy practices or personal data policies of any third-party platforms. Therefore, users are encouraged to review the privacy and personal data policies of each platform before providing any personal information.
To protect the information processed through the Website, the following security measures are implemented:
Users are responsible for maintaining the security of their own devices and browsers, including passwords, software updates, antivirus protection, and other appropriate security measures.
Technical log files and analytical data are retained only for the period necessary to operate the Website and conduct platform analytics.
Anonymized statistical information may be retained for a longer period, as it does not contain personal data.
Questions, suggestions, or notifications regarding this Privacy Policy may be submitted via email at:
malakhova@aph.org.ua
The provisions of this Privacy Policy apply from the moment a user first visits the Website and remain in effect until all technical information stored as part of the operation of the web platform has been permanently deleted.
Date of Last Update: November 27, 2025
PRIVACY POLICY OF THE TWIIN MOBILE APPLICATION
This Privacy Policy sets out the principles governing the collection, processing, and protection of information obtained by the TWIIN mobile application (hereinafter referred to as the “Mobile Application”), owned by Alliance for Public Health, during its use.
The Mobile Application has been developed to provide reliable information on safer behavior, HIV prevention, and other health-related topics. Protecting users’ privacy is one of the key principles of the Mobile Application’s operation.
By using the Mobile Application, the user agrees to this Privacy Policy and consents to the processing of the information described herein, which is necessary for the operation of the digital services. Information processing begins from the moment the Mobile Application is installed or first used.
Alliance for Public Health reserves the right to update this Privacy Policy. The date of the latest update is indicated at the end of this document. Continued use of the Mobile Application following any changes shall constitute the user’s acceptance of the updated provisions.
The Mobile Application does not collect personal data that can identify a user, such as name, surname, residential address, contact information, message history, photographs, or any medical records.
TWIIN also does not collect information about a user’s health status, including HIV status.
To ensure the proper functioning of the Mobile Application, certain technical information is processed automatically.
The following technical information may be processed:
The Mobile Application does not access call logs, contacts, SMS messages, photos, videos, or any other files stored on the user’s device.
The following information may be collected:
This information is anonymized and is used solely to improve the quality and performance of the service.
The Mobile Application may use cookies or other local storage technologies for the following purposes:
No cookie or local storage file contains personal information about the user.
The collected technical and analytical information is used exclusively for the following purposes:
The Mobile Application does not use data for advertising purposes and does not share it with commercial organizations.
The Mobile Application does not disclose or transfer information to third parties, except in the following cases:
No information that could identify a user is shared with third parties.
The Mobile Application may contain links to other platforms and services, including social media platforms, donor portals, Google Forms, Zoom, and other external resources. When a user follows a link to another website, this Privacy Policy no longer applies to that website.
The developer does not control and is not responsible for the privacy practices or personal data policies of any third-party platforms. Therefore, users are encouraged to review the privacy and personal data policies of each platform before providing any personal information.
Users may voluntarily enter text messages into the Mobile Application’s chat feature. We do not require users to provide personal data within the chat.
Any information entered into the chat is processed solely to provide chat functionality and is not used for marketing or any other unrelated purposes. Users are strongly encouraged not to disclose confidential, sensitive, or personally identifiable information within the chat.
Chat data may be retained for the period necessary to provide and maintain the service, after which it will be deleted or anonymized.
To ensure the security of information, the following safeguards are implemented:
The developer shall not be liable for any consequences arising from a user’s loss of access to their device or from the disclosure of credentials used to access their device.
If a user suspects that any information may have been compromised, they may contact the support service for assistance.
Technical information is retained only for the period necessary to ensure the operation of the Mobile Application, after which it is deleted or anonymized.
Anonymous statistical data may be retained for a longer period, provided that it does not contain information that could identify a user.
If you have any questions or suggestions regarding this Privacy Policy, you may contact us at:
malakhova@aph.org.ua
The provisions of this Privacy Policy take effect from the moment the user installs or first uses the Mobile Application and remain in force until all technical information related to the user’s use of the Mobile Application has been permanently deleted.
Date of Last Update: November 27, 2025
